TERMS & WARRANTY
Our website controls the manufacturing time and delivery. You will get an automatic email notifying when your order is ready for pick up and in case of delivery you will get the tracking number.
All the orders must be done through our website www.dadedoors.com you will need to register and once that is done, you will be assigned a member number.
Acknowledgement of receipt: the client must check and confirm all orders, that includes the shipping policy and method as well as warranty information of the product and time of production.
CHANGE IN THE ORDERS:
Due to the fact that orders are put in production as soon as they are placed and the delivery period of time is relatively short, changes cannot be made to the orders once they are placed. That is why it is very important that the client checks carefully every order before placing it to avoid mistakes.
Due to the fact that orders are put in production as soon as they are placed, they cannot be canceled. Make sure to double-check your orders very thoroughly before placing them.
Due to the personalized nature of our products, Dade Doors Inc. requires full payment of the order when placing it. Orders are not refundable or exchangeable. The following payment methods are accepted: debit/credit cards Visa, Mastercard, Discover.
Estimated date of delivery:
The delivery time is subject to changes without previous notice based on the size of the order and the type of material used. Even though we make our very best to stick to the delivery estimated time, there might be delays caused by some unexpected event. The client would be able to know the status of his/her order in our website www.dadedoors.com.
Expedited orders and delivery:
Dade Doors Inc. offers the service of expedited orders that logically requires an additional charge. The expedited orders do not affect the regular delivery time of the rest of the not expedited orders.
In case of not being satisfied with the merchandise, the client should notify Dade Doors Inc. right after delivery once he/she checked the merchandise. Dade Doors Inc. will consider the options of returning, replacement or a credit for the cost of the order. Any attempt of the client to fix or modify the product without Dade Doors Inc. consent constitute the acceptance of the product by the client so that Dade Doors Inc. is not responsible for the cost of the reparation or the replacement of the merchandise.
Process to return defective merchandise:
1. All claims must be done within 3 working days from the delivery date. Any claim made after 3 working days from the delivery date will not be considered. Remember it is the client’s responsibility and duty to check all orders at the moment of delivery.
2. The client must click where it says Claims in the website www.dadedoors.com and fill out the form. Images of the damaged merchandise would be highly appreciated.
3. Dade Doors Inc. would take care of the transportation of the defective merchandise to the factory only if it did in the delivery. Dade Doors Inc. has the right to replace or repair the merchandise after it is received. If it is not possible to repair it Dade Doors Inc. will proceed to re-do the defective merchandise. All the replaced/repaired merchandise will be delivered to the original same address free of charges.
All the orders will be delivered by delivering companies. Dade Doors Inc. does not take responsibility for delays caused by such companies. Shipping and handling costs are included in the final price in the website.
2. Sizes and terms of the delivering company.
3. Delivery time
Claims for damages caused during the shipping.
1. Check carefully all packages at the moment they are delivered.
2. If the package damage is obvious, take into account that accepting it and signing the delivery is the client’s responsibility and that action leaves the client no rights to claim for the product to Dade Doors Inc.
3. If the package damage is not obvious, sign the delivery but add a note saying: subject to further inspection.
4. If when opening the package a damage that had not been noticed is found, it is the client’s responsibility to submit a claim to the shipping and delivering company. Dade Doors Inc. has absolutely no responsibility for the damages during the shipping neither for the claim process to the delivering company.
To submit claims for shipping for orders delivered by other companies rather than Dade Doors Inc., please visit the website of the delivering company used for instructions. Remember the claims for shipping damages must be submitted according to the time the delivering company assigns and the merchandise must be ready for inspection. It would be better if the client has the merchandise already packed so that it is easier and faster to ship.
WARRANTY/TERMS & CONDITIONS
When wood is exposed to variations in temperature and humidity the moisture content in the wood reflects these changes and its natural response is to grow or shrink in the direction of the grain or slightly twist or bow. Doors up to 24" wide and 45" in height have a warp tolerance of .25". Doors bigger than 18” x 45” are not warranted against warping.
Subject to the conditions, exclusions and limitations stated herein, Dadedoors Inc. warrants the products it manufactures to be free from defects in materials and workmanship for a period of one year to the original purchaser from the date of pick up or delivery, not installation. This warranty does not cover removal, installation, labor or transportation costs to Dadedoors Inc. of the defective product. This warranty does not apply to damages or defects related to or caused by improper handling, storage, misuse, alterations, installation or environmental conditions such as excessive heat, cold, humidity or light. The warranty of specially-discounted products or products sold in promotional sales is limited to fourteen (14) days. All claims under this warranty must be submitted within the warranty period.
Should any product manufactured by Dadedoors Inc. prove defective and covered by this warranty, the defective part will be, at our option, either repaired or replaced with a similar product. We reserve the right to inspect all damaged products. From time to time, we will change designs, specifications and materials as conditions require and improvements are developed, but we have no obligation to incorporate such changes in products previously manufactured. This warranty does not imply a complete match of the products. Paint, art and laminates are not included in this warranty. Our obligation is limited to the replacement of the materials originally supplied.
TO THE EXTENT PERMITTED BY LAW, DADE DOORS INC. SHALL NOT BE LIABLE FOR THE LOSS OF USE OF PRODUCTS, CONSEQUENTIAL, INDIRECT OR INCIDENTAL DAMAGES RESULTING FROM THE USE, INSTALLATION, PERFORMANCE OR FAILURE OF ANY PRODUCTS. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation may not apply to you.
TO THE EXTENT PERMITTED BY LAW, ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THE EXPRESS WARRANTY. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
THIS WRITING CONSTITUTES THE COMPLETE AND EXCLUSIVE STATEMENT OF THE EXPRESS WARRANTIES PROVIDED HEREIN AND IS IN LIEU OF ALL OTHER EXPRESS AND/OR STATUTORY WARRANTIES BY DADE DOORS INC., TO THE EXTENT PROVIDED BY LAW.
SALES TERMS AND CONDITIONS
All products are custom-made. No changes, returns, reimbursements or cancellations are allowed.
Registered accounts with Dadedoors Inc. require fifty percent (50%) deposit when placing the order and the balance is due at time of pick up or delivery.
Accounts that are not registered with Dadedoors Inc. require payment in full when order is placed.
All orders must be inspected and verified at the time of pick up or delivery. No claims will be accepted after pick up or delivery.
Orders not picked up within 30 days of the scheduled delivery date will be considered abandoned and/or delinquent and will carry a warehousing charge of ten percent (10%) of the value of the order. Orders not picked up after 60 days of the scheduled delivery date will be considered abandoned and as a result the customer forfeits the deposit and monies paid towards the order. In addition, the customer is liable for both materials used by Dadedoors Inc. and the balance due of the order plus any additional fees.
All collection costs and expenses, including reasonable attorney’s fees, remain the responsibility of the customer.